關於我們

精選法國品牌

我們與一系列獨家品牌合作，為您帶來小批量生產的獨特商品，這些商品只有在最謹慎和注重細節的情況下才能製作。它們通常是 由鑒賞家選擇 的，他們想要最好的，並且只 在少數高街商店可用。只有那些有幸找到它們的人才能買到它們。他們的產品通常是 獨特和創新的， 並具有複雜的細節和稀有的材料，使他們與眾不同。

限量版

無論您是在尋找設計 獨特的 包袋，還是想品嘗稀有的葡萄酒。成為擁有特殊事物的特權者之一。

注重細節

法國品牌對他們的工作感到非常自豪。他們在工作的各個方面都追求質量，他們對 細節的關注 是他們與眾不同的地方。

天然材料

無論是 來自升級再造還是有機產品 。這些產品有助於 負責任的消費 ，以保護環境！

創新功能

我們的品牌創造具有獨特和新功能的產品。嘗試新事物，找到你的完美搭配！

L'art de vivre 生活藝術

我們相信努力工作和奉獻精神

我們 熱衷於 支持獨立企業，並確保只有 最高品質的產品 才能進入我們的商店。從我們這裏購買，不僅僅是得到一個產品，而且是獲得法國 文化和 專業知識的一部分。

認識我們的品牌

我們為他們工作

Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Wine and eatable items
Customize products
Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is send to return more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maisondelecroix.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our warehouse in France. We will provide you the informations in France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

退貨政策