Botao

The all-natural way to make your home smell amazing.

Is your home’s scent important to you? Do you like to keep things natural? If you answered yes to either of those, then this is the product for you! Botao organic indoor perfume is perfect for making your home smell great, without any of the synthetic fragrances.

Amélie had a conviction that led to the birth of Botao.  The traditional perfumes for our homes are full of synthetic ingredients. Botao is born by creating perfumes that are not harmful to your health and our planet. The number of ingredients are only kept to the essential ones and composed of natural ingredients: organic French wheat alcohol and 100% natural fragrances composed in Grasse. Finally, all the perfumes are formulated and manufactured in the North of France.

Looking for a natural scent?

Botao natural and organic perfume is made with carefully selected ingredients, with a minimum of 94% certified organic ingredients. The perfumes are made from organic French wheat alcohol, and natural fragrances composed in Grasse, the world’s capital of perfume, in the south of France. There are no preservatives or colorants added, ensuring that only the best quality ingredients are used to create a luxurious scent.

They are designed and manufactured in a workshop located in Northern France. They are also vegan and cruelty free as they do not contain any ingredient of animal origin and are not tested on animals. In addition, Botao take care of the environment by using glass bottles for our fragrances and recycled labels for their boxes.

why this name?

Because it etymologically refers to botany and botao's indoor perfumes are based on the essence of flowers.

Amélie
AmélieFounder Botao
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“I'm passionate about the art of living naturally, and I believe in the power of nature. Nature is full of active ingredients that can improve our well-being and health. I'm convinced that we can all live better lives by making use of these natural resources. I'm excited to share my eco-responsible home fragrances with you! I use recyclable glass containers and paper labels, so you can feel good about using them without harming the planet. With Botao, it's all about living a sustainable lifestyle and respecting our planet.”
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Terms and Conditions

Additional conditions

– Maisondelecroix.com reserve the right to cancel your orders.

– Duties and clearence taxes should be paid by consummers.

– The terms and conditions are originally written in English. If any translations issues, the conditions of the original text will be choosen.

– All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Wine and eatable items
  • Customize products
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is send to return more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maisondelecroix.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our warehouse in France. We will provide you the informations in France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@maisondelecroix.com for questions related to refunds and returns.

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