About us

selected french brands

We work with a range of exclusive brands to bring you unique items produced in small quantity only made with the utmost care and attention to detail. They are typically selected by connoisseurs who want the best of the best and are only available to few high-street shops. They can only be bought by those who are lucky enough to find them. Their products are often unique and innovative, and features intricate details and rare materials that set them apart from the crow.

Limited edition

Whether you’re looking for a bag with unique design, or want to taste a rare wine. Be one of the privileged who own something special.

Attention to details

French brands take great pride in their work. They strive for quality in every aspect of their work and their attention to detail is what sets them apart.

Natural materials

Either from upcycling or organics products. These products contribute to a responsible consumption to preserve the environment!

Innovative Features

Our brands create products with unique and new features. Try something new and find your perfect match!

L'art de vivre

We Believe In Hard Work And Dedication

We’re passionate about supporting independent businesses and ensuring that only the highest quality products make it into our store. Buying from us, it’s not just getting a product, but also get a piece of French culture and know-how.

Meet Our Brands

we work for them

Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Wine and eatable items
Customize products
Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is send to return more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maisondelecroix.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our warehouse in France. We will provide you the informations in France.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@maisondelecroix.com for questions related to refunds and returns.