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Organic nail care
PIVOLEA is a brand committed to natural beauty that does not harm our health or the planet. All the cosmetics are carefully developed to respect your body and also the environment. PIVOLEA cosmetics are manufactured in France using organic ingredients. Pivolea values health and environmental protection, so up to 84% of the materials used to produce our cosmetics are biosourced.
The name is as floral as it sounds, since it comes from peony and lilac, the designer’s favorite flowers. As being respectful of health and the environment is one of the core value of Pivolea, up to 84% of the ingredients used in the manufacture of their cosmetics are biosourced. Carefully selected, them manufacturing plant is certified EcoVadis Platinum, a label that rewards companies for their high level of social and environmental commitment.
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"Taking care of oneself should not be at the expense of one's health or the environment. With PIVOLEA, I want to offer everyone the opportunity to express who they really are, while respecting people and the planet. We only have one life, but also one Earth, let's use this time to assert ourselves and move the lines!”
Return Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Wine and eatable items
- Customize products
- Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is send to return more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maisondelecroix.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to our warehouse in France. We will provide you the informations in France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@maisondelecroix.com for questions related to refunds and returns.
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