Louie21 is a brand that cares about men well-being! Their range of 100% natural and organic products are tailored to each individual’s skin type, with different scents for each product. Honey, aloe vera, sweet almond, rosemary and other powerful natural remedies can be found in their products – all certified Cosmebio!
Everything starts with the first name Louie, referring to the kings in the French history. Jean Francois and Sophie decided to soften the historical reference by changing the S to an E, which gave Louie. The number 21 is associated with the man of the 21st century – someone who is modern, innovative, and exciting.
For nearly 15 years, Jean-Francois and Sophie have been running beauty salons for women. One day, Jean-Francois said to himself that he didn’t want to have to steal his wife’s skin care anymore, but that he wanted care that was adapted to his skin. From now on, men will have their own range of products perfectly tailored to them at the salon!
After deep research, they decided to create their own line of organic cosmetics with natural formulas and respecting the nature of men’s skin. And that’s how it all started!!!!!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@maisondelecroix.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to our warehouse in France. We will provide you the informations in France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at contact@maisondelecroix.com for questions related to refunds and returns.
IMPORTANT: Click on “UPDATE CART” once you finished to change quantity
Add all your product by clicking on “ADD ALL TO CART”
